FAQs
What is home health care?
Home health care includes personal support and nursing services provided in a person’s home to help them remain safe, comfortable, and as independent as possible.
Certified nursing assistants and home health aides may assist with activities of daily living, such as bathing, dressing, toileting, transfers, and mobility. They may also provide homemaker and companion services, including meal preparation, medication reminders, light housekeeping, transportation, errands, prescription pickup, and grocery shopping. Depending on their qualifications and the client’s needs, they may also measure vital signs such as temperature, pulse, respiration, and blood pressure.
Collier Home Care can also refer registered nurses and licensed practical nurses for skilled services such as medication setup and management, wound care, injections, blood sugar testing, nursing oversight, and other clinical tasks ordered or authorized as appropriate.
What home care services do you provide?
Collier Home Care provides companion care, personal care and skilled nursing care services through its network of independent caregivers.
What is a Nurse Registry?
A Nurse Registry is a Florida-licensed organization that connects individuals and families with qualified, independent care providers who can assist them in their homes. These care providers may include registered nurses, licensed practical nurses, certified nursing assistants, home health aides, homemakers, and companions.
Unlike a traditional home health agency, a Nurse Registry refers independent care providers rather than employing them. This arrangement gives clients and care providers greater flexibility to mutually choose one another and agree upon the schedule, services, and terms of care.
Can I choose my caregiver?
Yes! Collier Home Care will recommend an independent care provider whom we believe is a good match for your needs, preferences, and schedule. The final decision is always yours. If the care provider is not the right fit for any reason, please let us know, and we will promptly recommend another option.
Is my caregiver an employee of Collier Home Care or an independent contractor?
Care providers referred by Collier Home Care are independent contractors, not employees of Collier Home Care. Each care provider must complete our screening and registration process before being eligible for referral to clients.
Can I meet my caregiver before services begin?
Yes. We strongly encourage you to meet a referred care provider before services begin. Because this person may spend many hours with you or your loved one, it is important that you feel comfortable and confident in your choice.
Collier Home Care can arrange a meet-and-greet before you make a final decision. You may also learn about select care providers through First Looks, our caregiver introduction program featuring a brief biography and photos. You can sign up to receive new First Looks at the bottom of this page.
Will I get the same caregiver or different ones all the time?
Our goal is to provide consistency of care by referring a care provider who can build a dependable, long-term relationship with you or your loved one. Whenever possible, you will receive care from the same care provider or a small, consistent team.
Occasionally, a different care provider may be needed because of illness, time off, scheduling changes, or changes in your care needs. When that happens, Collier Home Care will work to recommend a qualified replacement and make the transition as smooth as possible.
Do I have to sign a contract?
You will be asked to sign an Agreement for Care Provider Referral Services, but you are not required to commit to a fixed length of service, a minimum number of weekly hours, or a minimum visit length. If your needs change or you decide to discontinue services for any reason, the Agreement may be canceled with 24 hours’ notice.
How do I pay for services?
Collier Home Care primarily provides private-pay services. Clients may also use long-term care insurance benefits when eligible. At intake, we will collect your insurance information, verify available benefits, and assist with submitting the required paperwork for reimbursement to the client.
A deposit equal to approximately one week of anticipated services is required before services begin.
Accepted payment methods include online bill pay, ACH debit, paper check, Zelle, Visa, and Mastercard.
How often do you bill?
Collier Home Care bills weekly. An invoice is emailed through QuickBooks Online to you or the person designated as financially responsible for your care.
You may review and pay the invoice using the secure payment link provided. Clients who prefer may authorize Collier Home Care to process payment using their selected payment method. After payment is processed, a paid receipt will be emailed for your records.
How does Collier Home Care work with long-term care insurance?
Collier Home Care works with long-term care insurance companies to provide the documentation needed to support eligible claims. In many cases, the client pays for services and the insurance company reimburses the client according to the terms of the policy.
In some situations, Collier Home Care may be able to bill the insurance company directly and accept an assignment of benefits. Direct billing arrangements are reviewed and approved on a case-by-case basis, depending on the insurance company, the policy, and the client’s circumstances.
What is the difference between live-in care and 24-hour care?
Live-in care is typically provided by a care provider who stays in the client’s home for an extended period and is given at least eight hours for sleep and rest. Because live-in care includes a sleep period, it is best suited for clients who do not require continuous assistance throughout the night.
Twenty-four-hour care provides continuous support during both the day and night. Care providers generally work in rotating 8- or 12-hour shifts so that someone is available and awake at all times. If you or your loved one requires frequent nighttime assistance or constant supervision, 24-hour care may be the better option.
How will my caregiver be supervised?
Because care providers referred by Collier Home Care are independent contractors, they are not directly supervised as employees. Clients, family members, guardians, and other authorized representatives are encouraged to remain involved, communicate regularly, and let us know whether services are being provided as expected.
If you have any concern about the quality of care, reliability, communication, or the manner in which services are provided, please contact Collier Home Care promptly. We will review the concern, help address the issue, and, when appropriate, recommend another care provider.
Will my caregiver have insurance?
Independent care providers referred by Collier Home Care are required to maintain individual professional liability insurance that meets our registration requirements. Coverage amounts and policy terms may vary by care provider. Upon request, we can help you obtain information about a referred care provider’s coverage, including a certificate of insurance (COI).
What about any possible accidents in my home?
As with anyone entering your home, accidents are possible. We encourage clients to review their homeowners, condominium, or renters insurance with their insurance agent to confirm that they have appropriate personal liability and medical-payments coverage for individuals providing services in the home.
Coverage and exclusions vary by policy, so clients should not assume that every accident will automatically be covered. Depending on your circumstances, your insurance professional may also recommend an endorsement or personal umbrella policy.