Frequently Asked Questions

We do not contractually obligate our clients to any fixed amount of services. We do, however, have a Client Service Agreement that can be canceled upon 24 hours’ notice if your needs change or for any other reason.

A deposit of one to two weeks of services is required at admission, depending on the method of pay selected by the client or his or her designee. Collier Home Care accepts a variety of payment methods, listed below:

• Private pay
• Long-Term Care Insurance (we will file insurance paperwork on behalf of our client for client reimbursement). At intake, a Collier Home Care representative will document insurance information and verify benefits.

We bill weekly by sending an email invoice from QuickBooks Online to you or the person who is financially responsible for your care, which can be reviewed and paid directly from the invoice statement.

We collaborate with insurance companies to complete the necessary documentation to obtain reimbursement. We also are able to directly bill your insurance company and accept the assignment of claims from long-term care providers. Direct assignment arrangements are evaluated on a per client basis.

Collier Home Care provides both live-in care and 24-hour care. When a caregiver provides live-in care, he or she lives in your home and is entitled to at least 8 hours of sleep. 24-hour care is continuous care day and night. If you need a caregiver to be awake at all times, 24-hour care would be a better fit with caregivers working either 8-hour or 12-hour shifts.

Family, guardians, and friends are the closest to the client and should be frequently available in the home to ensure the caregiver is providing the best care possible and, in the manner desired. However if there is any difficulty with the quality of the care or the manner in which it is provided, please contact Collier Home Care and we will promptly assist.

Our caregivers are independent contractors, not employees. All caregivers have been carefully screened.

The caregivers recommended by Collier Home Care have individual malpractice insurance. The minimum we require during our screening process is $500,000 per incident and a total of $1,000,000. You can ask the caregiver for a certificate of insurance (COI).

The best defense in protecting yourself against any possible legal liability is to check your homeowners’ insurance policy. This is true whether you work with a home care agency or a nurse registry. Well-written home policies normally cover accidents in the home.