Frequently Asked Questions

Frequently asked Questions

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What is home health care?

Home care is assistance provided in the home by a caregiver or nurse that allows a person to live independently and safely. Some examples of care provided by a certified nursing assistant or home health aide are hands on or standby assistance with the activities of daily living (ADLs) such as bathing, dressing, transfers, and toileting; measuring vitals (temperature, pulse, respiration, and blood pressure); and homemaker companion activities such as meal preparation, medication reminding, light housekeeping, driving, general errands, picking up prescriptions, and grocery shopping. CHC also has registered nurses and licensed practical nurses who can provide medication set-up, medication management, wound care, nursing oversight, injections, blood sugar testing, and other clinical tasks.

What home care services do you provide?

Collier Home Care provides companion care, personal care, companion care, live-in care services, supervised living, and skilled nursing care services through its network of independent caregivers.

What is a Nurse Registry?

A Nurse Registry is a referral company licensed by the Florida Agency for Health Care Administration (AHCA) to maintain lists of caregivers and match them with potential clients. Caregivers are carefully screened prior to matching with clients.

Can I choose my caregiver?

Yes! We will match you with a caregiver who we think will best meet your needs. It is up to you to decide whether to hire the caregiver Collier Home Care recommends. If your caregiver is not a good match for you for any reason, please let us know and we’ll recommend a replacement immediately.

Can I meet my caregiver before we start services?

We strongly recommend that you meet with your caregiver prior to engagement. This person will spend many hours with you and we want to make sure you are comfortable and have confidence in the caregiver.

Will I get the same caregiver or different ones all the time?

There are a lot of factors involved in maintaining a long-term relationship between a client and a caregiver. Our goal is to achieve consistency of care – a goal that benefits you, the caregiver, and the company.

Do I have to sign a contract?

We do not contractually obligate our clients to any fixed amount of services. We do, however, have a Client Service Agreement that can be canceled upon 24 hours’ notice if your needs change or for any other reason.

How do I pay for services?

A deposit of one to two weeks of services is required at admission, depending on the method of pay selected by the client or his or her designee. Collier Home Care accepts a variety of payment methods, listed below:

  • Private pay
  • Long-Term Care Insurance (we will file insurance paperwork on behalf of our client for client reimbursement). At intake, a Collier Home Care representative will document insurance information and verify benefits.

How often do you bill?

We bill weekly by sending an email invoice from QuickBooks Online to you or the person who is financially responsible for your care, which can be reviewed and paid directly from the invoice statement.

How does Collier Home Care work with insurance policies?

We collaborate with insurance companies to complete the necessary documentation to obtain reimbursement. We also are able to directly bill your insurance company and accept the assignment of claims from long-term care providers. Direct assignment arrangements are evaluated on a per client basis.

What is the difference between live-in care and 24-hour care?

Collier Home Care provides both live-in care and 24-hour care. When a caregiver provides live-in care, he or she lives in your home and is entitled to at least 8 hours of sleep. 24-hour care is continuous care day and night. If you need a caregiver to be awake at all times, 24-hour care would be a better fit with caregivers working either 8-hour or 12-hour shifts.

How will my caregiver be supervised?

Family, guardians, and friends are the closest to the client and should be frequently available in the home to ensure the caregiver is providing the best care possible and, in the manner desired. However if there is any difficulty with the quality of the care or the manner in which it is provided, please contact Collier Home Care and we will promptly assist.

Is my caregiver an employee of Collier Home Care or an independent contractor?

Our caregivers are independent contractors, not employees. All caregivers have been carefully screened.

Will my caregiver have insurance?

The caregivers recommended by Collier Home Care have individual malpractice insurance. The minimum we require during our screening process is $500,000 per incident and a total of $1,000,000. You can ask the caregiver for a certificate of insurance (COI).

What about any possible accidents in my home?

The best defense in protecting yourself against any possible legal liability is to check your homeowners’ insurance policy. This is true whether you work with a home care agency or a nurse registry. Well-written home policies normally cover accidents in the home.

Our core values

If our core values align with yours, contact us to discuss your specific needs.


Dignity is the way in which people are physically treated or handled.  Treat clients with respect and privacy at all times.


Do the right thing even when it's not acknowledged by others or convenient for you. An individual with integrity is honest and keeps their word even when it's difficult.


Having compassion gives us the ability to want to approach and care for other people.  Compassion includes three elements: Noticing, Feeling and Responding.


Advocacy ensures that people have their voice heard on issues that are important to them as well as access to information and services.